Business Analyst - Senior

Description:

  • Leads business analysis efforts for systems utilizing Software as a Service (SaaS) solutions in Identity and Access Management, such as Okta, to assess clients' business challenges and opportunities related to identity and access management.
  • Facilitates sessions within the Identity and Access Management domain with SaaS vendors and technology teams to evaluate the feasibility of leveraging and customizing SaaS features to meet specific business requirements.
  • Documents business requirements in a manner that enables I&IT solutions to be determined and implemented by SaaS vendors.
  • Supports the adoption of Public Secure and the onboarding of Program Areas.
  • Develops comprehensive documentation and support materials for Program Areas to integrate with identity providers like Okta. This documentation includes user flow guides, How-To-Videos, and integration best practices aimed at streamlining the onboarding process for Program Areas to Public Secure.
  • Applies re-engineering concepts to drive business improvements and SaaS customizations through innovative and cost-effective service delivery approaches.
  • Collaborates with technology teams to develop usability forecast models by analyzing historical usage trends against various identity and access management use cases.
  • Leads and conducts business analysis activities at various levels of detail with technology, cybersecurity, and privacy teams as required, based on the nature of the identity and access management deliverable.
  • Designs robust processes for requirements gathering, including Joint Application Design (JAD) sessions, interviews, and mock-ups.
  • Performs business modeling, use case modeling, conceptual and logical data modeling, process and data flow modeling, use case surveys, business rules definition, and non-functional requirements definitions for assigned projects.
  • Monitors progress, resolves issues, and provides regular updates to management and stakeholders.
  • Develops performance measures and traceability matrices for evaluating business analysis efforts and conducts follow-up activities.
  • Provides project updates to the Project Manager, identifies project issues and risks, and escalates them to the project manager when necessary.
  • Collaborates closely with the Product Owner, Project Manager, and Systems Analysts to ensure project objectives are met.
  • Facilitates design discussions and issue resolution with client groups.
  • Supports testers by clarifying requirements and validating test scenarios and cases.

Experience and Skill Set Requirements:

Business and Functional Requirements Gathering and Documentation (30%)
  • Ability to document business and data requirements into specifications sufficient for designing appropriate technology solutions.
  • Experience with a wide range of methods, tools and techniques for business analysis such as: business functional modelling, business event modelling, business process mapping.
  • Knowledge and understanding of Accessibility for Ontarians with Disability Act (AODA) and related regulations and standards.
  • Ability to provide a comprehensive range of I&IT business analysis services for clients with diverse business and technological needs.
  • Interact with the business stakeholders and subject matter experts in order to understand their requirements through gathering, documenting, and analyzing business needs and requirements.
  • 10+ years experience in a business analyst capacity participating in various stages of the project lifecycle.
  • Experience conducting requirements gathering workshops and developing documentation.
  • Demonstrated experience with creating Business Cases, Screen Design/User Interface, Business Process Model Flows, and Logical architecture artifacts, among other deliverables.
  • Experience identifying and documenting testing plans, schedules and cases. Supporting testing resources and clarifying expected outcomes.

Project Management and Leadership Skills (35%)
  • Knowledge of project management methodologies, principles and practices
  • Ability to work independently and influence others.
  • Actively participate and engage in discussions related to project strategies, approaches and deliverables
  • Ability to identify resource requirements and create plans and schedules to meet deliverables.
  • Demonstrated experience reporting on progress of deliverables, milestones, issues and risks to various audiences, including steering committees and formal status reporting.

Communication and Interpersonal Skills (35%)
  • Written communication skills to prepare various technical materials, business cases, research findings, reports and procedures.
  • Meet with stakeholders and assess needs and gain clarification where required.
  • Lead and facilitate discussions with vendors, client ministries, other project team members and management.
  • Experience creating presentations and presenting to executive steering committees responsible for project oversight and decision-making.

Must Haves:
  • Develops comprehensive documentation and support materials for Program Areas to integrate with identity providers like Okta. This documentation includes user flow guides, How-To-Videos, and integration best practices aimed at streamlining the onboarding process for Program Areas to Public Secure.
  • Knowledge of project management methodologies, principles and practices
  • Demonstrated experience reporting on progress of deliverables, milestones, issues and risks to various audiences, including steering committees and formal status reporting.