Description:

• Leads business analysis efforts for systems utilizing Software as a Service (SaaS) solutions in Identity and Access Management, such as Okta, to assess clients' business challenges and opportunities related to identity and access management.
• Facilitates sessions within the Identity and Access Management domain with SaaS vendors and technology teams to evaluate the feasibility of leveraging and customizing SaaS features to meet specific business requirements.
• Documents business requirements in a manner that enables I&IT solutions to be determined and implemented by SaaS vendors.
• Supports the adoption of Public Secure and the onboarding of Program Areas.
• Develops comprehensive documentation and support materials for Program Areas to integrate with identity providers like Okta. This documentation includes user flow guides, How-To-Videos, and integration best practices aimed at streamlining the onboarding process for Program Areas to Public Secure.
• Applies re-engineering concepts to drive business improvements and SaaS customizations through innovative and cost-effective service delivery approaches.
• Collaborates with technology teams to develop usability forecast models by analyzing historical usage trends against various identity and access management use cases.
• Leads and conducts business analysis activities at various levels of detail with technology, cybersecurity, and privacy teams as required, based on the nature of the identity and access management deliverable.
• Designs robust processes for requirements gathering, including Joint Application Design (JAD) sessions, interviews, and mock-ups.
• Performs business modeling, use case modeling, conceptual and logical data modeling, process and data flow modeling, use case surveys, business rules definition, and non-functional requirements definitions for assigned projects.
• Monitors progress, resolves issues, and provides regular updates to management and stakeholders.
• Develops performance measures and traceability matrices for evaluating business analysis efforts and conducts follow-up activities.
• Provides project updates to the Project Manager, identifies project issues and risks, and escalates them to the project manager when necessary.
• Collaborates closely with the Product Owner, Project Manager, and Systems Analysts to ensure project objectives are met.
• Facilitates design discussions and issue resolution with client groups.
• Supports testers by clarifying requirements and validating test scenarios and cases.

• Ability to document business and data requirements into specifications sufficient for designing appropriate technology solutions.
• Experience with a wide range of methods, tools and techniques for business analysis such as: business functional modelling, business event modelling, business process mapping.
• Knowledge and understanding of Accessibility for Ontarians with Disability Act (AODA) and related regulations and standards.
• Ability to provide a comprehensive range of I&IT business analysis services for clients with diverse business and technological needs.
• Interact with the business stakeholders and subject matter experts in order to understand their requirements through gathering, documenting, and analyzing business needs and requirements.
• 10+ years experience in a business analyst capacity participating in various stages of the project lifecycle.
• Experience conducting requirements gathering workshops and developing documentation.
• Demonstrated experience with creating Business Cases, Screen Design/User Interface, Business Process Model Flows, and Logical architecture artifacts, among other deliverables.
• Experience identifying and documenting testing plans, schedules and cases. Supporting testing resources and clarifying expected outcomes.

• Knowledge of project management methodologies, principles and practices
• Ability to work independently and influence others.
• Actively participate and engage in discussions related to project strategies, approaches and deliverables
• Ability to identify resource requirements and create plans and schedules to meet deliverables.
• Demonstrated experience reporting on progress of deliverables, milestones, issues and risks to various audiences, including steering committees and formal status reporting.

• Written communication skills to prepare various technical materials, business cases, research findings, reports and procedures.
• Meet with stakeholders and assess needs and gain clarification where required.
• Lead and facilitate discussions with vendors, client ministries, other project team members and management.
• Experience creating presentations and presenting to executive steering committees responsible for project oversight and decision-making.

• Develops comprehensive documentation and support materials for Program Areas to integrate with identity providers like Okta. This documentation includes user flow guides, How-To-Videos, and integration best practices aimed at streamlining the onboarding process for Program Areas to Public Secure.
• Knowledge of project management methodologies, principles and practices
• Demonstrated experience reporting on progress of deliverables, milestones, issues and risks to various audiences, including steering committees and formal status reporting.